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What are the awesome benefits of VS+ Extended Warranty?

VS+ Extended Warranty comes with a host of features that are designed to not only safeguard your device, but also save you from the hassle of getting your device repaired

1. Maximum Coverage: VS+ Extended Warranty replicates the manufacturer’s warranty for up to 4 additional years after its expiry for qualified products. This ensures that your device is covered throughout its life cycle.

2. Cashless: This program is completely cashless. There are no hidden fees or charges.

3. All costs are covered: Whether it is costs of repairs, labour, transportation or taxes, we cover all the charges associated with repairing your device. You pay nothing.

4. Free Pick & Drop or At-Home repairs:Whether it means picking up your device or sending a technician at your home to repair your device, we will ensure that you never have to interact with a Service Centre ever again.

5. No Paperwork Required:VS+ Extended Warranty has a hassle free process to file a Service Request. You don’t have to submit any other document or fill up any forms except for the invoice copy.

6. Genuine Spare Parts guarantee:Your devices will be repaired by trained personnel and using genuine spare parts every single time.

7. No Depreciation:We will cover the full value of the device till the end of the plan.

8. Preventive Maintenance: We understand that your Air Conditioners and Water Purifiers need to be serviced regularly, hence we will service them for you free of cost.

What is VS+ Extended Warranty?

VS+ Extended Warranty is an extended warranty service that replicates and extends the manufacturer’s warranty. That means that if your device suffers a malfunction or breakdown, we will repair or replace it for you. We bear all the costs required to fix it. We do all the legwork required for fix it. You use the device with tender love & care; we fix the device with same tender love& care.

VS+ Extended Warranty offers coverage for all your Laptops, Cameras, Air Conditioners, Washing Machines, Televisions Refrigerators, Audio Systems, Home Theatres, Desktops, Microwaves, Dishwashers, Dryers, Printers, Room Coolers &Water Purifiers.

You can opt for VS+ Extended Warranty for your device up to 30 days before the expiry of the manufacturer’s warranty.

HOW TO BUY?

Buy VS+ Extended Warranty along with your device and ensure that you are buying the right plan based on the price of your device.

VS+ Extended Warranty also available at our stores Find Nearest Store

VS+ Extended Warranty
 
 
 
TERMS OF VS+ EXTENDED WARRANTY

You can opt to protect your device for up to 4 additional years. The term of VS+ Extended Warranty available is based on what the normal life cycle of the device is supposed to be. While opting for VS+ Extended Warranty for your device, please keep in mind that the total term of the manufacturers’ warranty and term of VS+ Extended Warranty does not exceed 5 years.

For e.g.: If your Air Conditioner has 1 year manufacturers’ warranty, you can opt for VS+ Extended Warranty for up to 4 additional years. However, if your Air Conditioner comes with 2 years manufacturers’ warranty, you can opt for VS+ Extended Warranty for maximum 3 additional years.

CATEGORY 1 YEAR 2 YEARS 3 YEARS 4 YEARS
Air Conditioners
Audio System
Camera
Desktop
Dishwasher
Dryer
Home Theatre
Laptop
Microwave
Printer & Office Solution
Refrigerator
Room Cooler
Television
Washing Machine
Water Purifier
HELP US

1. Buy VS+ Extended Warranty along with your device and ensure that you are buying the right plan based on the price of your device.

2. At the time of purchasing the plan, ensure that the invoice issued to you by your retailer has the IMEI/Serial Number that matches the one of the device.

3. Provide accurate & timely information when requested by us

4. We request you to submit the device and invoice to us promptly and respond to any queries raised in a timely manner.

5. If the IMEI/Serial Number has changed on account of repairs or exchange by your retailer or the service centre, please provide us with a Swap Letter that will allow us to authenticate that you are still using the same device.

6. And most importantly, use your device with the tender love and care that it deserves.

Raising a Service Request

Call us on 1800 22 0506 / +91 99205 99206 / 022 6622 7722 or

email us on help@onsite.co.in /ew@vijaysales.com

within 7 days and tell us about malfunction that has occurred.

Keeps a copy of your purchase

invoice bearing the IMEI/

Serial number ready.

We will keep you posted regarding the progress

of the Service Request every step of the way.

Ensure that the IMEI/Serial Number on your device

matches the one that is mentioned on the

purchase invoice.

Repair device
Track Status
What Should You Keep In Mind

1. We will gladly service as long as the plan is active and has not expired. Also, the malfunction needs to have occurred during the term of VS+ Extended Warranty and not prior to it.

2. Malfunctioning accessories or consumable items like filters for water purifiers are not covered here. A full list of these items is available on our website.

3. The device needs to have minimum 12 months’ manufacturer’s warranty that is applicable in India. Please ensure that you do not modify the device, perform unauthorized repairs or use it commercially. All these actions void the manufacturer’s warranty and subsequently VS+ Extended Warranty as well.

4. We will not be able to cover those devices that are bought outside India. However, if the device that you have bought in India, breaks down while travelling abroad, we will cover it.

5. Malfunction should not be on account of normal wear and tear.

6. VS+ Extended Warranty covers every issue in the device that occurs organically or in simple terms “on its own” and without any external factor. That means issues like physical damage, liquid damage, power surges etc. are outside the scope of the program.

7. International Coverage – If the device breaks down abroad, we will still cover it. You can get it back to India, we will provide our usual Pick – Repair – Deliver back to you service.

FAQs

What is the term of the service?

VS+ Extended Warranty is applicable for up to 4 additional years after the expiry of the manufacturer’s warranty. However, the sum of manufacturer’s warranty and VS+ Extended Warranty should not exceed 5 years.

How many times will the device be repaired?

There is no limit on the number of service requests you can raise against VS+ Extended Warranty. We will keep repairing the device till the total costs of all repairs do not exceed the value of the device. However if for any 1 Service Request, the cost of repairs is greater than the current/last available market value of the device, the device will be replaced. Replacement is provided in the form of new or refurbished device or Gift Cards.

I changed my mind and I want to cancel the plan, can I get a refund?

While we will be sorry to see you cancel the plan, we can certainly refund the plan within 30 days, provided you have not already filed a Service Request.

What if the device cannot be repaired?

For brands that do not repair damaged parts or if the device cannot be repaired due to unavailability of spare parts, we will provide you with an equal or equivalent replacement device which may or may not be a new piece.

What if I do not want to avail of the Pick & Drop services, can I get the device repaired on my own?

Yes, you can get the device repaired on your own. Please keep in mind that we need to be informed about the damage BEFORE submitting the device to the nearest Authorized Service Centre.

How many times can I avail the Preventive Maintenance feature?

You can take advantage of the Preventive Maintenance feature according to the number of years in your VS+ Extended Warranty. If you have opted for a 2 year VS+ Extended Warranty, you will be entitled for 2 preventive maintenance check-ups from purchase of device till expiry of VS+ Extended Warranty.We will be providing 1 preventive maintenance (dry service) for Air Conditioners &1 preventive maintenance for Water Purifiers.

How will I know if the device will be picked up or if you will send a technician at home for repairs?

This is generally decided based on the category of your device. For Large Appliances and Televisions, we will co-ordinate with Service Centres and send a technician home based on your convenience. Wherever it is not possible to send the technician home for repairs, we will pick them up and send it to the Service Centre for repairs. If the technician that comes home for repairs is unable to repair the device on-site, we will have it transported to the nearest Service Centre free of cost for repairs.

What are other examples of specific issues arising out of normal wear and tear that are not covered under VS+ Extended Warranty?

Some examples of problems occurring due to wear and tear include the following. However, please note this is not a comprehensive list:

  • Issues in the cavity of a Microwave
  • Empty cartridges in a Printer
  • Damages to hinges of a laptop
  • Breakage of the blades of a Mixer or Juicer
Some Legal Stuff

1. VS+ Extended Warranty is a service that is powered by OnsiteGo (Onsite Electro Services Private Limited).

2. Non-fulfilment of any conditions set out in this document may cause the rejection of your request; hence we solicit your co-operation to ensure we are able to provide you a perfect service experience

3. We shall not be liable for delay or failure in furnishing services including suspension of Service Assurance in the event of strike, government action, act of God, disruption in global supply chains or any other cause beyond our control.

4. Vijay Sales & OnsiteGo will not be liable for indirect damage caused due to improper functioning of the product, including but not limited to lost profits or savings, business interruption, loss of data, lost revenue, loss of use, inconvenience, mental or physical stress or any other commercial or economic loss of any kind, or special, incidental, or consequential damages.

5. The device for which VS+ Extended Warranty has been purchased should not have any other Care Pack/Insurance or Insurance linked plan/Extended Warranty/Maintenance Contract, apart from the manufacturer’s warranty.

6. Marketing brochures are meant purely for educating customers and do not have any commercial value.

7. Any disputes arising in connection with this service shall be governed by the laws of India. The courts of Mumbai shall have the exclusive jurisdiction over disputes arising hereunder.

8. Full set of terms and conditions are available on www.onsitego.com

9. All rights reserved with Vijay Sales &Onsite Electro Services Private Limited.

Copyright © 2018 Vijay Sales. All Rights Reserved
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