What is the term of the service?
VS+ Extended Warranty is applicable for up to 4 additional years after the expiry of the manufacturer’s
warranty. However, the sum of manufacturer’s warranty and VS+ Extended Warranty should not exceed
5 years.
How many times will the device be repaired?
There is no limit on the number of Service Requests you can raise against VS+ Extended Warranty.
We will keep repairing the device till the total costs of all repairs do not exceed the value of the device.
However if for any 1 Service Request, the cost of repairs is greater than the current/last available market
value of the device, the device will be replaced. Replacement is provided in the form of new or
refurbished device or Gift Cards.
I changed my mind and I want to cancel the plan, can I get a refund?
While we will be sorry to see you cancel the plan, we can certainly refund the plan within 30 days,
provided you have not already filed a Service Request.
What if the device cannot be repaired?
For brands that do not repair damaged parts or if the device cannot be repaired due to unavailability of
spare parts, we will provide you with an equal or equivalent replacement device which may or may not be
a new piece.
What if I do not want to avail of the Pick & Drop services, can I get the device repaired on my own?
In case Onsitego is unable to provide you with pick & drop services, you can get the device repaired on
your own. Please keep in mind that Onsitego needs to be informed about the damage BEFORE
submitting the device to the nearest authorised service centre.
How many times can I avail the Preventive Maintenance feature?
AC - VS+
Extended Warranty for AC includes 1 preventive maintenance visit per year of the plan. If you
have opted for a 2 year VS+
Extended Warranty, you will be entitled to a total of two dry preventive
maintenance visits.
How will I know if the device will be picked up or if you will send a technician at home for repairs?
This is generally decided based on the category of your device. For Large Appliances and Televisions, we
will co-ordinate with Service Centres and send a technician home based on your convenience. Wherever
it is not possible to send the technician home for repairs, we will pick them up and send it to the Service
Centre for repairs. If the technician that comes home for repairs is unable to repair the device on-site,
we will have it transported to the nearest Service Centre free of cost for repairs.
What are other examples of specific issues arising out of normal wear and tear that are not covered
under VS+ Extended Warranty?
Some examples of problems occurring due to wear and tear include the following. However, please note
this is not a comprehensive list:
- Issues in the cavity of a Microwave
- Printer head and ink cartridges in a printer
- Damages to hinges of a Laptop
- Breakage of the blades of a Mixer or Juicer
What if my device develops a malfunction during Brand Warranty and the Brand replaces/upgrades/
refunds my device?
In this case, we would request you to submit proof of the Brand decision. In case of a replacement, we
can continue your plan on the exchanged device. In case of upgrade/model change/refund of your device,
we will be happy to refund your plan price, subject to deduction of GST as per applicable GST law.
I missed purchasing VS+ Extended Warranty when I purchased my device. Can I purchase it now?
Yes, you can purchase the VS+ Extended Warranty plan anytime within 11 months from the date of device
purchase.