VS+ Extended Warranty comes with a host of features that are designed to not only safeguard your device, but also save you from the hassle of getting your device repaired.

1. Buy VS+ Extended Warranty along with your device and ensure that you are buying the right plan based on the price of your device.

2. At the time of purchasing the plan, ensure that the invoice issued to you by your retailer has the IMEI/Serial Number that matches the one of the device.

3. Provide accurate & timely information when requested by us.

4. We request you to submit the device to us promptly and respond to any queries raised in a timely manner.

5. If the IMEI/Serial Number has changed on account of repairs or exchange by your retailer or the Service Centre, please provide us with a Swap Letter that will allow us to authenticate that you are still using the same device.

6. And most importantly, use your device with the tender love and care that it deserves.

The worst has happened; your device has suffered a breakdown. Do not worry; We are here to help you.

1. We will gladly service as long as the plan is active and has not expired. Also, the malfunction needs to have occurred during the term of VS+ Extended Warranty and not prior to it.

2. Malfunctioning accessories or consumable items like printer ink and head are not covered here. A full list of these items is available on our website.

3. The device needs to have minimum 12 months’ manufacturer’s warranty that is applicable in India. Please ensure that you do not modify the device, perform unauthorised repairs or use it commercially. All these actions void the manufacturer’s warranty and subsequently VS+ Extended Warranty as well.

4. We will not be able to cover those devices that are bought outside India. However, if the device that you have bought in India, breaks down while travelling abroad, we will cover it.

5. Malfunction should not be on account of normal wear and tear.

6. VS+ Extended Warranty covers every issue in the device that occurs organically or in simple terms “on its own” and without any external factor. That means issues like physical damage, liquid damage, power surges etc. are outside the scope of the program.

6. International Coverage – If the device breaks down abroad, we will still cover it. You can get it back to India, we will provide our usual Pick – Repair – Deliver back to you service.

What is the term of the service?

VS+ Extended Warranty is applicable for up to 4 additional years after the expiry of the manufacturer’s warranty. However, the sum of manufacturer’s warranty and VS+ Extended Warranty should not exceed 5 years.

How many times will the device be repaired?

There is no limit on the number of Service Requests you can raise against VS+ Extended Warranty. We will keep repairing the device till the total costs of all repairs do not exceed the value of the device. However if for any 1 Service Request, the cost of repairs is greater than the current/last available market value of the device, the device will be replaced. Replacement is provided in the form of new or refurbished device or Gift Cards.

I changed my mind and I want to cancel the plan, can I get a refund?

While we will be sorry to see you cancel the plan, we can certainly refund the plan within 30 days, provided you have not already filed a Service Request.

What if the device cannot be repaired?

For brands that do not repair damaged parts or if the device cannot be repaired due to unavailability of spare parts, we will provide you with an equal or equivalent replacement device which may or may not be a new piece.

What if I do not want to avail of the Pick & Drop services, can I get the device repaired on my own?

In case Onsitego is unable to provide you with pick & drop services, you can get the device repaired on your own. Please keep in mind that Onsitego needs to be informed about the damage BEFORE submitting the device to the nearest authorised service centre.

How many times can I avail the Preventive Maintenance feature?

AC - VS+ Extended Warranty for AC includes 1 preventive maintenance visit per year of the plan. If you have opted for a 2 year VS+ Extended Warranty, you will be entitled to a total of two dry preventive maintenance visits.

How will I know if the device will be picked up or if you will send a technician at home for repairs?

This is generally decided based on the category of your device. For Large Appliances and Televisions, we will co-ordinate with Service Centres and send a technician home based on your convenience. Wherever it is not possible to send the technician home for repairs, we will pick them up and send it to the Service Centre for repairs. If the technician that comes home for repairs is unable to repair the device on-site, we will have it transported to the nearest Service Centre free of cost for repairs.

What are other examples of specific issues arising out of normal wear and tear that are not covered under VS+ Extended Warranty?

Some examples of problems occurring due to wear and tear include the following. However, please note this is not a comprehensive list:

• Issues in the cavity of a Microwave
• Printer head and ink cartridges in a printer
• Damages to hinges of a Laptop
• Breakage of the blades of a Mixer or Juicer

What if my device develops a malfunction during Brand Warranty and the Brand replaces/upgrades/ refunds my device?

In this case, we would request you to submit proof of the Brand decision. In case of a replacement, we can continue your plan on the exchanged device. In case of upgrade/model change/refund of your device, we will be happy to refund your plan price, subject to deduction of GST as per applicable GST law.

I missed purchasing VS+ Extended Warranty when I purchased my device. Can I purchase it now?

Yes, you can purchase the VS+ Extended Warranty plan anytime within 11 months from the date of device purchase.