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Help-FAQ

About Us

We collect personally identifiable information (email address, name, phone number, etc.) from you when you set up a free account with Vijaysales.com. While you can browse some sections of our site without being a registered member, certain activities (such as placing an order) do require registration. You would be receiving offers and mailers from us, in case you do not wish to receive, you can choose to unsubscribe from the same.

We collect personally identifiable information (email address, name, phone number, etc.) from you when you set up a free account with Vijaysales.com. While you can browse some sections of our site without being a registered member, certain activities (such as placing an order) do require registration. You would be receiving offers and mailers from us, in case you do not wish to receive, you can choose to unsubscribe from the same.

Registration

To enjoy shopping with us, kindly register onwww.vijaysales.com to allow us to communicate with you regarding your transaction and order status.

My Account

As a registered member you can now enjoy the following benefits:

Express Checkout – Sign In and proceed to checkout for quick ordering

Order History – Review the details of your order history and status.

Address Book – Create and save addresses of your family and friends for faster checkout.

Update Profile – make updates in your account registration details, even change the password.

Placing an Order

Placing an order with www.vijaysales.com is easy and simple.

Step 1 – Browse through our wide range of products or just search for your desired product on our quick, powerful search placed at the header of every webpage. Use the dropdown menu to choose in a particular category.

Step 2 – While browsing the catalogue, you can select the product you wish to buy in your shopping cart, review the product and click on Buy Now on the product detail page.

Step 3 –Your selected product/s will show in your shopping cart, you can add the quantity or remove the product from your shopping cart. To continue shopping, please click on the bar at the left side or proceed to checkout by clicking on the bar at the right hand side.

Step 4 – You can either be logged in or shop by selecting the product , proceed to checkout or choose Guest Checkout, kindly provide us your email id and contact number, the billing and shipping address and proceed to review your order.

Step5 – Please review your order details and proceed with payment. Payment method details are given in our Payments & Returns link in the Help section at the footerof our webpage.

Step 6 –After payment completion you will be directed to the Order Acknowledgement page showing all the order details and the unique order number used to track your order.

Status on – Order, Payment, Shipment

You can review the status of your order right from booking to completion on My Account section and select My Orders.

Account Information

You can review and/or update your account information by selecting Update Profile, update your beneficiary address details in Address Book and have an overview of your account details by selecting Overview.

How to track your shipped Orders

You can track your order by selecting My Orders in My Account section, simply click on the order number and you will be provided with all the details of shipment and status. We also have a Track Your Order button at the header of our webpage, simply click on that and provide us with your order number, your email id would already be entered, just click on Submit and you will be provided with all the details of shipment and status.

Payment Errors/Transaction Failure

While making payment, if certain required fields are not entered correctly or if there is an internet connection drop, you may get a Payment error page. We would request you to kindly contact us on 022 61711122 or email us on ecustomercare@vijaysales.com for queries.

Contact Us

We would request you to kindly contact us on 022 61711122 or email us on ecustomercare@vijaysales.com for any queries, it would be our pleasure to assist you. Also by clicking on Contact Uson the top right side of our web page you willbe provided with our contact details.

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