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Payments And Returns thanks you and values your purchase with us. This section describes’s policies on payments received from customers and returns to customers for products or services ordered.

Acceptable Methods of Payment

Presently payment methods available with are through Credit Cards, Debit Cards and Net banking only. As and when other methods will be incorporated, the same would be updated here as well. Your Credit/Debit card information remains private and confidential. and our secure online payment gateways use Secure Sockets Layer security technology to protect your Card information. We accept all VISA & MasterCards– only Indian cards, as International cards would not be supported. You will have to enter your 16 digit Credit/Debit card number and the 3 digit CVV (Card Verification Value) code which is at the back of your card and complete the payment.

Verified By VISA (VBV) and MasterCard Secure Code

With a view of making Online shopping safer, the Reserve Bank of India has made it mandatory , from 1st August 2010 onwards, for all transactions to have an extra level of authentication. The “extra level” is a password which you will have to enter after entering your Credit Card/ Debit Card details while making an online payment. This technology is called Verified by VISA (VBV) or MSC (MasterCard Secure Code).You will have to log onto your banks website for registration and each bank has its own process for registration.

Cash On Delivery (C.O.D.)

Is available in Mumbai, Pune, Gujarat and Delhi where our stores are located only and is valid for a maximum of Rs. 50,000 /- per transaction. Our customer has to pay the complete booked amount prior to delivery, to be collected by authorized Vijay Sales collection personnel. The official receipt for cash collected will be provided to the customer.

All products which have the C.O.D. icon on the product detail page are available for Cash On Delivery in Mumbai, Pune, Gujarat and Delhi where our stores are located only.

You can avail of C.O.D. on an order if

1) Your selected products are available for a C.O.D.

2) Your delivery location is serviceable by Cash collection personnel.

3) Cash Collection will be made only between 11:00 am to 06:00 pm during the day and at the billing address as given by the customer during online booking.

Placing orders using C.O.D.

1) Identify the products with C.O.D. icon available for online purchase.

2) ) Add them to your shopping cart, proceed to checkout.

3) Provide the shipping address and proceed to the payment page.

4) ) In the payment page, select the 1st option, C.O.D.

5) Enter the CAPTCHA code as given below, click on Submit.

6) You will receive the Order confirmation page with Order details.


All offer prices on are all inclusive; there are no hidden charges whatsoever. You have to only pay the offer price that you see on our product page next to the specific product image.


After placing your valued order and making the payment, we would not be able to make any changes in the same. Also combining or adding orders once they have been placed would not be possible. Post shipment of your products, orders cannot be cancelled at all. In the event of a non-delivery occurring due your mistake (wrong name, address or any other wrong information), would incur an extra cost for redelivery and the same would be claimed from you.

Any order placed for a product that is listed at an incorrect price may be cancelled. This shall be regardless of whether the order has been confirmed and/or payment levied. In the event the payment has been processed, the same shall be credited to your account and duly notified to you by email.

Delivery provides FREE Delivery for all products sold on to your beneficiary address in Mumbai, Pune, Gujarat and Delhi cities limits only. (Kindly check Pin Code for Delivery Serviceable Area). There are no hidden charges applicable. Delivery time would be minimum 4 business days from the day your order booking and payment is completed on The day of booking your order is taken as day 0.

Demonstration& Installation

Demonstration is provided by the manufacturing company and is provided on certain products only, in case of further clarifications, we would request to contact us on 022-6171 1122 or email us on and we will be happy to clarify on the same. After delivery/receipt of product, the demonstration, if applicable, would happen after minimum 4 business days. Only the first demonstration would be on a complimentary basis.

Installation is provided by the manufacturing company’s authorized service center/franchisee only. For Split A/C, standard installation charges will apply; payable by the consumer directly to the company’s authorized service center/franchisee.

Inclusions in scope of work for Split A/c installation: - Installation of Indoor and Outdoor units, Interconnecting Indoor and Outdoor unit with piping.

Exclusions in scope of work for Split A/c Installation:- All masonry work, Supply and Installation of main power phase, electrical work, Leak testing if piping is already done by the consumer, no drilling holes in any of the pillars, dismantling charges if earlier Split A/c is present.

For other products, standard installation will be provided as per companies norms and is complimentary. After delivery/receipt of product, the installation would happen after minimum 4 business days. We would request you to kindly contact us on the above mentioned contact details for any assistance required.

Returns and Refunds makes every effort to service the orders placed with them, as per the specification and delivery timelines mentioned against each product. As a policy, we request you to kindly check the product and the accessories while accepting the delivery. In case of any discrepancies, kindly bring it to our notice before accepting delivery by calling us on 022 2676 6100 or email us on After acceptance of delivery of the product, will not entertain any returns or refund request.

In case, the payment mode of the order is Online (Credit/Debit Card OR Net Banking) and if customer will be cancelled/returned his/her order, then 5% of the order amount will be deducted from the refunding amount.

Refund will be done within 10-15 working days from the date of request of refund.

After sales service is provided by the authorized service centers of the respective manufacturing companies. For product service requirement, kindly contact us on the above mentioned details for the same.

For any product/service available on sale on, the company does not assume any liability. is only in the business of providing products/services from manufacturers to customers at the destination of their choice in Mumbai, Pune, Gujarat and Delhi. (Limited to mentioned cities limits only)

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